Larry Barditch of MSA Advertising, speaks with us on sharpening your online efforts and learning about the people shopping your site.

David Lewis, author and president of David Lewis and Associates, talks with us about pleasantly surprising the customer to get them out of a defensive posture.

Automotive branding and video expert Robert Wiesman speaks about using social media to get your message across.

Jim Adams, GM of Frank Fletcher Toyota, speaks with us on providing extraordinary guest experiences.

Sales Trainer Marsh Buice returns to talk about the leader's role in getting — and keeping — momentum, even in hard times.